Description

____ _______ ______ is what is used to call a customer
When verifying the debit card on file you also need to confirm the __________ ____
___ ____ __ ___ must be provided when adjusting a late fee
The ____ __ ____ should be read to the customer when taking a check by phone payment.
When closing an account you should be provided two ________ ________ as a way to save
Do not forget to get the ____ ____; when a customer only gives you their first name
These 3 items (first name, last name & relationship) must be added to memo when speaking with a _____ _____
Offering to wave a late fee with a payment should only be offered when the account is in ___ ___
When there is a _____ ____; you should always transfer call.
When closing an account we must ______ the two ways to apply
When a Third Party get on the phone we should give the recorded line __________
NACHA scripting: "_____ ______ for questions about the payment"
Always remember to _______ the call
When the customer DOB is incorrect; you must always verify in ________ before you make the change.
The cut off times are in _______ time zone
We ______ ___ provid the customer with the check digit
If a thrid party wants to make a payment we must _____ the full debit or accont number
If a POS advises that the customer lost their card we should follow the lost card
If a customer states they received an email stating the email address on their Kohls.com account was changed to an unauthorized email address you should follow the ________ _______ _______ procedure
Purchase can not be given to a third party

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Frequently Asked Questions

What is a crossword?

Crossword puzzles have been published in newspapers and other publications since 1873. They consist of a grid of squares where the player aims to write words both horizontally and vertically.

Next to the crossword will be a series of questions or clues, which relate to the various rows or lines of boxes in the crossword. The player reads the question or clue, and tries to find a word that answers the question in the same amount of letters as there are boxes in the related crossword row or line.

Some of the words will share letters, so will need to match up with each other. The words can vary in length and complexity, as can the clues.

Who is a crossword suitable for?

The fantastic thing about crosswords is, they are completely flexible for whatever age or reading level you need. You can use many words to create a complex crossword for adults, or just a couple of words for younger children.

Crosswords can use any word you like, big or small, so there are literally countless combinations that you can create for templates. It is easy to customise the template to the age or learning level of your students.

How do I create a crossword template?

For the easiest crossword templates, WordMint is the way to go!

Pre-made templates

For a quick and easy pre-made template, simply search through WordMint’s existing 500,000+ templates. With so many to choose from, you’re bound to find the right one for you!

Create your own from scratch

  • Log in to your account (it’s free to join!)
  • Head to ‘My Puzzles’
  • Click ‘Create New Puzzle’ and select ‘Crossword’
  • Select your layout, enter your title and your chosen clues and answers
  • That’s it! The template builder will create your crossword template for you and you can save it to your account, export as a word document or pdf and print!

How do I choose the clues for my crossword?

Once you’ve picked a theme, choose clues that match your students current difficulty level. For younger children, this may be as simple as a question of “What color is the sky?” with an answer of “blue”.

Are crosswords good for students?

Crosswords are a great exercise for students' problem solving and cognitive abilities. Not only do they need to solve a clue and think of the correct answer, but they also have to consider all of the other words in the crossword to make sure the words fit together.

Crosswords are great for building and using vocabulary.

If this is your first time using a crossword with your students, you could create a crossword FAQ template for them to give them the basic instructions.

Can I print my crossword template?

All of our templates can be exported into Microsoft Word to easily print, or you can save your work as a PDF to print for the entire class. Your puzzles get saved into your account for easy access and printing in the future, so you don’t need to worry about saving them at work or at home!

Can I create crosswords in other languages?

Crosswords are a fantastic resource for students learning a foreign language as they test their reading, comprehension and writing all at the same time. When learning a new language, this type of test using multiple different skills is great to solidify students' learning.

We have full support for crossword templates in languages such as Spanish, French and Japanese with diacritics including over 100,000 images, so you can create an entire crossword in your target language including all of the titles, and clues.